CARPET CLEANING

Master Care Restoration Company has been cleaning carpet and upholstery since 1987.  Since then, our company has changed with the times.  Carpet fibers have evolved along with the cleaning agents used to clean them.  Our high powered truck mounted steam cleaning gives you the best (and most highly recommended) cleaning possible.  Our cleaning technicians are IICRC^* certified.

Our goal is to be the best carpet cleaning company in the area, and we achieve that with one thing in mind – you, our customer!!

Major carpet mills such as Shaw Industries (which makes over 90% of the carpeting made today) recommend your carpets be professionally steam cleaned every 12 – 18 months depending on lifestyle, traffic, and maintenance habits.  This deep cleaning will flush your carpets, removing the contaminants and abrasives that can damage your carpets that your vacuum left behind.  The process of regular vacuuming and professional cleaning will add years of life to your carpeting.

 There are four basic methods of carpet cleaning:

1. Shampoo Method

Probably the oldest form of carpet cleaning.  The cleaning agent is a foamy chemical that is sprayed on the carpet usually with a tank type floor machine and agitated with a rotary brush.  The shampoo method is sometimes effective at breaking up heavy soiling on commercial or short pile carpet.  The disadvantage is that this process works the chemical and soil deep into the carpet and no extraction is used.  Other problems include overwetting, rapid re-soiling, yellowing, shrinkage, odor, and potential for mold growth.

2. Dry Powder Method

A product similar to talcum powder containing small amounts of water, detergent and solvent is sprinkled into the carpet and agitated.  The soil is absorbed into the carrier and then removed with a vacuum cleaner.  Although the process is called “dry cleaning,” a small volume of water is actually involved.  The drying time is very rapid.  Unfortunately, as much as 90% of the soil in carpet is water soluble, and solvents have very little effect on these soils.  Therefore, the dry powder methods also employ a pre-spray for heavily soiled areas, consisting of detergent and again, water.  No rinsing is used and re-soiling is often a problem.  This process is relatively ineffective on deep soiling.

3. Bonnet Cleaning

Also referred to as “dry cleaning”.  This is a cleaning method where a solution of detergent and carbonated water is sprayed on the carpet.  The carpet is then agitated with a rotary floor polisher with an absorbent pad.  This technique does have the advantage of a rapid drying time, due to the small volume of water utilized.  However, Shaw Industries, America’s leading manufacturer of carpet, does NOT recommend this method for several reasons:  It has a very limited ability to remove soil because it employs no real extraction.  What this system will do is spread the remaining soil evenly and uniformly through the rest of the carpet, giving the illusion of a clean carpet.

4. Extraction Method

Often called “steam cleaning”.  Although temperatures vary with equipment, seldom does the temperature reach the boiling point.  A water solution under pressure is injected deep into the carpet pile and then immediately extracted out of your carpet into a holding tank along with the soil that was removed.  This method flushed residual matter, reducing the risk of re-soiling.  It is a well known fact in this industry that major carpet manufacturers and fiber producers recommend hot water extraction.  As with any machine, if they aren’t used properly, there is a risk of overwetting.

We can and will remove most of the spots we encounter on your carpet.  However, keep in mind that some spots turn into “stains”.  In these cases, the spots have changed the original color of the carpet, and general cleaning in conjunction with our spotting agents, may not completely remove the stains.  Acid toilet bowl cleaners, acne medication, alkaline drain cleaners, bleaches, hair dyes, iodine, food / beverage dyes, pet urine, and vomit are stains that are permanent.  You do have options for removal or repair!!  Our repair services (i.e. spot dyeing, patching) can work to correct the damage caused by these agents.  Check our “Links” page for a handy Spot Removal Guide from Shaw Industries.  If your attempts for repair are unsuccessful, call the professionals at Master Care Restoration Company to assist you!

Cleaning Guidelines

 1. Prior to the arrival of the cleaning technicians

• Make sure all breakables are removed from area to be cleaned.  If we are to move furniture, lamps, pictures, and valuable items should be removed from the tops.

• Make note of any spots or stains that you would like the technician to pay special attention to.

• Give the carpeting a thorough vacuum to remove the loose particles and soils that might obstruct the cleaning wand.

 2. Upon our arrival/during your professional carpet cleaning

• Our technician(s) will perform a pre-inspection with you, reviewing areas to be cleaned and special problem areas or areas of concern.

• Traffic areas are the more heavily soiled areas that often show some degree of minor discoloration even after cleaning.  This is normal, and will vary depending on the amount of use, type and color of carpet, and general wear.

• For the safety of you and your family, please keep small children and pets off freshly treated carpets and out of the way of the technician(s) and their equipment.

3. After your carpet cleaning:

• It is best to stay off of damp carpet as much as possible to avoid soil tracking and to allow the pile to dry in the proper position.  If you must walk on the carpet, avoid wearing shoes, opting for white socks instead.

• Under normal conditions, your carpet will be dry in less than 24 hours.  Dry time may be increased if carpet protector was applied.  Increased air flow (i.e. fans, HVAC, open windows, etc.) will further reduce drying time.

• Plastic squares and Styrofoam blocks found under any furniture should be left in place for approximately 48 hours or until the carpet is completely dry to avoid furniture staining.

• When carpets are completely dry, give them a thorough vacuum.

We want you to be satisfied with our cleaning services.  Feel free to call us or send comments via email at mastcare@rochester.rr.com.  Your comments are important to us as we strive for outstanding performance and customer satisfaction.  If you would like us to call when it is time for your next cleaning, please notify our office staff.  We will be happy to add you to our preferred customer list on the month you request to be contacted!!

^* Institute of Inspection, Cleaning and Restoration Certification